TERMS AND CONDITIONS OF AGREEMENT
CONSULTATION: We offer a free (up to 2 hours) Initial Consultation at the Visual Lyrics home studio and if desired, up to one hour consultation to finalize your order. Additional in person and on-site consultations will be $50.00 for up to one hour and an additional $50.00 for every hour thereafter. Telephone conferences are limited and email communications are unlimited.
DEPOSIT: A deposit equal to 50% of the total invoice amount shall be required to reserve the date of event. We recommend that if your wedding is during March, April, May or October, you make your deposit as quickly as possible to ensure your date. Deposits are non refundable unless, at the sole discretion of Visual Lyrics, unusual circumstances warrant a refund.
CHANGES TO INVOICE: Client may make additions and subtractions to the invoice any time up until the final payment has been made, providing the requested deductions do not exceed 25% of the contracted amount. After final payment is due, no subtractions may be made to the flower order and invoice, though additions up until 14 days prior to the scheduled event may be made. Items ordered after that day may not arrive in time for your event or in the proper color or type. Please double check your contract to be sure that all changes that you requested and any information not yet completed on the contract coversheet have been recorded. All requests for changes to the invoice must be sent to us in writing, either by mail, email or fax, even if they have been discussed by telephone. Requests for additions less than 14 days prior to the wedding/event may or may not be honored depending on the availability of product, equipment, or other factors beyond the control of Visual Lyrics.
FINAL PAYMENT: I understand that my final payment will be due 30 days prior to the scheduled event. Should I fail to pay the final payment when due, then at the sole discretion of Visual Lyrics, this agreement may be terminated and no refunds given. The amount of the final payment will be based on the invoice including any additions or subtractions as allowed by this agreement.
PAYMENT FOR ADDITIONS: Payment for additions after your final payment has been made must be paid by cash or credit card at the time of request.
REFUNDS: If customer gives Visual Lyrics a written notice of cancellation 60 days or more prior to the scheduled event, then Visual Lyrics will refund 50% of all sums paid. Allow up to 30 days for refund. Should customer give a written notice of cancellation less than 60 days prior to the event, then no refund will be given.
PRODUCT SUBSTITUTION: Occasionally factors beyond the control of Visual Lyrics may influence the quality of product and flowers to be used in your wedding/event which must be considered. If for any reason the product for this event arrives damaged, becomes unavailable, or is for any reason un-presentable, including the wrong color or size, Visual Lyrics reserves the right to substitute with product of equal value. In such cases, Visual Lyrics will use its best judgment and professional expertise to coordinate the substituted product to blend with your colors.
TERM AND ACCEPTANCE OF PAYMENTS: Payments on this agreement may be paid by cash, check, Visa, MasterCard, American Express, Discover, or money order. When you,( bride, groom, or their representative), have requested that we hold your event date for you verbally or in writing, and have given your credit card number to make your deposit, you are entering into a contract with us, where all conditions apply. Payments may be mailed to 2407 South Bell Blvd. Suit B, Cedar Park, Texas, 78613.
RENTAL ITEMS: We provide our clients with rental items such as iron and glassware, lanterns, and various containers to help you to maintain a budget. In the case that these items are not returned to us, you will be charged the purchase fee in addition to the original rental fee. You can expect this fee to be between 15-20% of the total contract amount, excluding delivery. If for any reason our containers or equipment is lost, stolen, or otherwise destroyed, you agree to pay the replacement cost within 30 days from the day of the event. If payment is not made within 30 days then you agree to pay a late fee on the balance of $20 per day until such time as the total balance due is paid in full. If it is your wish to keep the glassware and/or other containers, please inform us and floral arrangements will be priced accordingly, and you will avoid any additional fees later. If you wish to provide your own, Visual Lyrics will not be responsible for the delivery, setup, or removal of those items.
ADDITIONAL CONDITIONS: Visual Lyrics will not be responsible for placing aisle runners that are not rented from us. (When the proper materials and set-up are not used or available, injury to the Bride and others is possible.) We will not be responsible for any fabric that is not rented or purchased from us. All glassware or containers provided by you must be clean and tags must be removed. We recommend that you have a House Party member whose responsibility will be to help your guests with corsages and boutonnieres, and for any additional set up that is not listed on the contract. All sketches are the property of Visual Lyrics and are not to be used by other vendors unless by written permission from a member of Visual Lyrics. Delivery charge is 20% of the subtotal. Out of town deliveries (Marble Falls, Buda, Kyle, Driftwood, Dripping Springs, Liberty Hill) have a minimum 25% delivery charge, and the minimum cost for an out of town event is $3000.00, not including tax or delivery, at the discretion of Visual Lyrics. Smaller orders may be picked up to avoid delivery cost. Deliveries which do not require pick up (All items and vases are purchased or provided) have a delivery charge of 15% (or 20% for out of town deliveries). Items moved from the ceremony to the reception or other location will incur an additional 20% charge for those particular items. We will not be responsible for providing cake flowers that a Visual Lyrics staff member will not be placing on the cake. Wedding cake vendors that prefer to place the flowers will need to provide their own.
SIGNATURES: We must have a signature on the Floral Cost Agreement, the Terms and Conditions of Agreement, the final outline, and a second signature on the Floral Cost Agreement after any changes are made. If we do not receive a signed outline, we can not be held responsible for any items that are missing on the day of your event that were not listed in the outline.
WE RESERVE THE RIGHT TO REFUSE SERVICES.
Wedding Professionals-Wedding Bouquets
Cedar Park, Texas Florist